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Success

Expertise

Social Media

Constantly research and use social media platforms to cultivate an in-depth understanding of trends and strategies.

Crisis Communications

Experience on the front lines of many crisis situations, providing strategic guidance based on social listening, crafting response language, and leading social media response strategies.

Design and Branding

Oversee social media design with a knowledge of design, social trends, and brand guidelines.

Leading Teams

Lead an engaged, efficient, effective social media team, including customer service and design, with a focus on inclusivity and team member balance, happiness, motivation, and growth.

Writing

Write daily communications, video scripts, and more, typically without need for review. I am trusted to write clearly, concisely, creatively, on-voice, and with proper grammar.

Customer Service

Lead social media customer service team, guiding strategies, crafting response language, and managing escalated issues.

Content Strategy

Cultivate an understanding of audiences and platforms to inform design, what content should be posted when, on what platforms, and in what format to effectively deliver key messages.

Project Management

Single-handedly manage social media team projects and requests, meeting with clients to understand needs, scope, and timeline, and develop weekly content calendars that meet everyone's needs.

Innovation

Create new social media channels, new strategies, and innovative initiatives from scratch.

Follower Praise

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